Frequently Asked Questions
We’ve collected answers to the most common questions about shopping with Maven London. If you can’t find what you’re looking for, please contact us at [your email address here].
Orders & Shipping
How long does shipping take?
Orders are usually processed within 1–3 business days. Standard delivery within the UK typically takes between 7–15 business days.
Do you ship internationally?
No, at this time we only ship within the United Kingdom.
How can I track my order?
You can track your order at any time using the “Track Your Order” page on our website. Once your order has been dispatched, you will also receive a confirmation email.
What should I do if my order is delayed or lost?
If your order has not arrived within the estimated delivery window, please contact us by email and we will assist you.
Returns & Refunds
Can I return an item?
Yes, returns are accepted within 14 days of delivery. Items must be unused, in original packaging, and in the same condition as received. Please see our Refund Policy for full details.
How do I request a return?
To request a return, please email us at [your email address here] with your order number and reason for return.
Do I have to pay for return shipping?
Unless the item was damaged or incorrect upon arrival, return shipping costs are the responsibility of the customer.
When will I receive my refund?
Once your return is received and approved, refunds are issued to your original payment method. Processing times may vary depending on your payment provider.
Payments
What payment methods do you accept?
We currently accept Shopify Payments (major credit and debit cards) and Google Pay.
Is my payment information secure?
Yes, all transactions are encrypted and processed securely by our payment providers. We do not store your payment details.
General
Do you offer exchanges?
We do not offer direct exchanges. If you want another product, please return your item for a refund and place a new order.
How can I contact Maven London?
You can reach us at [your email address here]. You can also use the form on our Contact Us page.
