Return & Refund Policy

At Maven London, we want you to feel comfortable shopping with us. If an item is not right for you, you may be eligible to return it in line with the conditions below.

Eligibility for Returns

Items can be returned within 14 days of delivery.
Returned products must be unused, in their original packaging, and in the same condition as received.
Some items (such as personal care goods, hygiene-related items, or sale products) may not be eligible for return. This will always be indicated on the product page.

Refunds

Once your return request has been approved and the item is received back, we will inspect it.
If accepted, your refund will be issued to your original payment method within a reasonable number of business days.
Processing times may vary depending on your payment provider.

Exchanges

We do not process direct exchanges. If you would like a different product, please request a refund and place a new order.

Shipping Costs

Customers are responsible for return shipping costs unless the product was delivered incorrectly or arrived damaged.
Original shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us by email as soon as possible with your order details and photos of the issue so we can resolve it quickly.

How to Request a Return

To start a return, please contact us by email at:
[your email address here]